Krazymantra Fraud Investigation Officer JOB

Employment type: Full-time
Offering / Looking for: Offering
krazy mantra
City: Abingdon
Last visit: 9 Jan 2019
Author's ads: 1

Posted: 9 Jan 2019

Description:

Responsibilities include:

• Initiate effective communications with customers, financial institutions, and cardholders as necessary for obtaining verification of information and handling chargebacks

• Daily review and disposition of transactions flagged for investigation

• Daily processing and documenting chargebacks

• Continuously monitor the status of incoming orders requiring investigation

• Utilize multiple internal email management applications to communicate with customers

• Identify, document, and communicate detected fraud trends, suspicious transaction characteristics and patterns

• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends

• Work with customer service to address customer questions and concerns regarding an investigation

• Manage and respond to escalations from internal and external parties with proper urgency and effective communication

• Strict adherence to security protocol regarding company and customer data and related communications

• Participate in ad hoc projects/assignments as necessary BASIC QUALIFICATIONS

• High school diploma or equivalent

Preferred Skills and Qualifications

• 2+ years of experience in Customer Service or Investigations Specialist role

• 1 year of experience relevant to risk management, fraud investigation, or financial analysis

• Knowledge of credit card processing, payment fraud investigation, prevention techniques, and charge disputes preferred

• Exceptional communication skills, oral and written ability to clearly and concisely communicate in various situations, both internal and external

• Flexibility with full-time schedule, including shift assignments on weekends/evenings

• Strong internet research, Microsoft Office (including Excel) experience and overall PC skills PREFERRED QUALIFICATIONS

• Bachelor’s degree preferred

• Knowledge of credit card processing, payment fraud investigation, prevention techniques, and chargeback processing

• Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns

• Ability to work independently, react quickly, and solve problems, utilizing the available resources

• Self-disciplined, diligent, proactive and detail oriented

• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority